How long can I use my trackle sensor?
Thanks to technical advances, we have extended the guaranteed service life of the new generation of trackle sensors to 30 months. This extended service life applies to all sensors delivered directly from our trackle shop on or after 2 November 2022.
Sensors produced or delivered before this date continue to have a guaranteed service life of 24 months.
What happens if there is a defect?
If your sensor develops a defect within the respective warranty period, we will of course replace it free of charge. Please refer to our warranty statement for more information.
When does the warranty start?
The guaranteed service life (24 or 30 months, depending on the sensor generation) begins when the customer first pairs the sensor.
Important: Regardless of this, each sensor has a fixed expiry date of 48 months from the date of manufacture. After this period, the sensor can no longer be used – even if it has not yet been used.
Will I be informed when my sensor expires?
Yes! The trackle app will inform you in good time before the guaranteed service life expires so that you can order a new sensor early and continue measuring seamlessly. The sensor will not suddenly stop working without warning.
How can I find out whether my sensor has a 24- or 30-month service life?
All sensors that we ship directly from our trackle shop from 2 November 2022 onwards belong to the new generation with a 30-month service life.
If you purchased your sensor from one of our partner shops or are unsure, please contact us at info@trackle.de – we will be happy to help you quickly.